IT Support and Monitoring

We all know how frustrating it can be when a computer system develops a problem, but while it might simply be an inconvenience in the home, it can spell serious problems for businesses and hard-pressed public sector bodies. That's why, at ITZone247, we've developed a service that is geared to solving such problems quickly, effectively and at a very affordable price.

Contract or 'pay as you go'

Different organisations have different needs so we offer a choice of very affordably priced monthly, quarterly or annual IT support and monitoring contracts. There's also the option of a ‘pay as you go' service, whereby you pay only for the time you actually use, on a ‘no fix, no fee' basis. In either case, we're confident that we can save you a small fortune – not only by removing the need for you to employ additional full time support staff, but also because our expert advice should then help you to prevent the recurrence of further problems.

24 hour IT help desk

Manned by seasoned professionals with unrivalled knowledge of the IT industry, our 24/7 Help Desk is the hub of our support operations. Accessible by phone or by email, 365 days a year, it offers speedy resolutions to your most common and pernicious IT problems and it's designed to cut your downtime to an absolute minimum. Moreover, like all our customers, you will also have full online access to our dedicated support system, through which you can view and manage all support tickets, assets, project information and detailed printable reports.

Remote trouble-shooting

A simple phone call is usually all it takes to get your systems working again at their full capacity. With our secure, remote-access support service, we can (with your permission and collaboration) connect to any of your computers or servers anywhere in the world and, having logged in to your system, we can help to fix the vast majority of problems there and then. You'll be in control of the session at all times and, talking to you on the telephone as we go along, we'll keep you fully informed of progress.

Next-day site visits

Sometimes, particularly in the case of hardware failures, an IT problem can require the physical presence of an IT technician. Consequently, we make it part of our customer promise that, if we can't fix something remotely, we will visit your premises on the very next working day. Out of hours services are also available on request.

Ian Clough, Moneyline

"ITZone247 has been a trusted and reliable supplier of IT support and managed services since 2007 - a period of five years during which our organisation has grown very considerably and launched several new branches in various parts of the UK."